Windows 10/11 Pro cancelation / refund --PII REMOVED--

Question

I purchased Windows 10 Pro because through the site it recommended to upgrade for further support. After this was ungraded it did not solve the problem and required me to purchase another computer to get Windows 11.

I am requesting that you refund this since that computer is no longer in use to the original card used.

Answer 1

Hi Dave Gerwig,
Welcome to Microsoft Q&A forum. I'm happy to help.

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Where did you purchase the license from and you bought a key or digital license?

If you did not purchase from Microsoft, please contact where you bought it.

If you purchased from Microsoft, then we don't have the authority or access required to investigate or make changes to your account.

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Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Microsoft Support.
• Send feedback to Microsoft with the Feedback Hub app.

Thank you for your understanding, and I hope the support team can resolve this for you soon.