Power Automate Connection error

Question

Hello,

Whenever i try to log in to my microsoft account when creating a connection for outlook in power automate, the pop up tells me "We couldn't find a Microsoft account. Try entering your details again, or create an account"

I have no typos and am logged into the same microsoft account on my outlook app, sharepoint on browser and excel app.

please help!

Answer 1

Hi @Mason Hudgens,

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing your concern. I understand how disruptive it is when you cannot authenticate for the connection between Power Automate and Outlook, even when you can log into your account in Outlook, SharePoint and Office apps.

To move forward securely, please check the private message session I have initiated: 

1. In your thread, you will see a banner regarding ongoing private message. 

2. Click View messages. 

Thank you for your patience and cooperation. I'm looking forward to your reply.  

Answer 2

It seems you are experiencing an issue with logging into your Microsoft account while creating a connection for Outlook in Power Automate. Here are a few troubleshooting steps you can try:

1. Check Account Permissions: Ensure that the account you are using has the necessary permissions to connect to Power Automate and Outlook. Sometimes, organizational policies may restrict certain accounts.
2. Use the Same Account: Make sure you are signing into Power Automate with the same Microsoft account that you are using for Outlook. For example, if you are logged into Outlook with ******@contoso.com, you should also log into Power Automate with the same account.
3. Clear Browser Cache: Sometimes, cached data can cause issues with login. Try clearing your browser's cache or using an incognito window to log in.
4. Try a Different Browser: If the issue persists, try using a different web browser to see if that resolves the problem.
5. Check for Account Issues: Verify if there are any issues with your Microsoft account by logging into the Microsoft account portal directly. This can help identify if there are any account-related problems.

If you continue to face issues after trying these steps, consider reaching out to Microsoft support for further assistance.

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References:

• Troubleshoot connections
• Troubleshooting Flow Connections
• Troubleshoot broken connections in Microsoft Power Platform
• Invalid credentials error when running desktop flows in Power Automate for desktop
• "UnallowedTenantForConnectWithSignIn" or connection errors when using "connect with sign-in"