Reoccuring charge

Question

My husband Keith passed away and I am getting a recurring charge on my credit card for $99. I don't know what the charge is for and need to stop the charges from reoccurring since he is deceased

Answer 1

To stop the recurring charge on your credit card, you will need to first identify what the charge is for. Since your husband has passed away, you may not have access to his account. Here are some steps you can take:

1. Investigate the Charge: You can follow the guide on the official Microsoft website to investigate and locate the monthly subscription charge. This can help you understand what the charge is for. You can find the guide here: Investigate a Billing Charge from Microsoft.
2. Cancel the Subscription: If you identify the subscription, you can cancel it. Typically, you need to turn off recurring billing if it is enabled, and then you should be able to cancel in the account settings at Microsoft Account Services.
3. Contact Microsoft Support: If you cannot access the account or need further assistance, consider contacting Microsoft Support directly for help. You can reach them through this link: Contact Microsoft Support.
4. Contact Your Bank: If you are unable to resolve the issue through Microsoft, you may need to contact your bank to dispute the charge, especially if it is unauthorized.

I hope this helps you resolve the issue with the recurring charge.

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References:

• Cancel a Microsoft 365 Subscription
• Investigate a Billing Charge from Microsoft