Billing prematurely for subscription

Question

I purchased a computer with free 12 months of Microsoft 365. When registering, I was asked if I would like an additional 2 months free by signing up for auto renewal. I was assured my account would not be billed until FEBRUARY 2027. My account was billed 12 months prematurely. I want to get a refund for this charge.

Answer 1

Hello Annie Novak,

Thank you for posting on Microsoft Q&A forum

I understand that you purchased a computer with free 12 months of Microsoft 365, but when you sign up for auto renewal, you were billed 12 months prematurely.

Please refer to this site for instruction on how to issue a refund:https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Since Q&A assist suggest you contact support If you need further assistance from a Microsoft support agent, here I would also like to add the detail step for how you can contact them:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.

Answer 2

If you were billed prematurely for your Microsoft 365 subscription, you can request a refund for the charge. Here are the steps you can follow:

1. Check your subscription details: Sign in to your Microsoft account and go to the Services & subscriptions page to verify your subscription status and billing details.
2. Contact Microsoft Support: Since this issue involves billing, it's best to reach out to Microsoft Customer Service directly for assistance. They can help you investigate the charge and process a refund if applicable. You can contact them through the Microsoft Support website.
3. Follow refund instructions: If you find that the charge is indeed incorrect, you can refer to the instructions on how to get a refund for a Microsoft subscription.

Make sure to have any relevant information handy, such as your account details and the charge amount, when you contact support.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• How to get a refund on a Microsoft subscription