failed to install windows 11 -0x80070002 and 0x80070005

Question

I have been trying to update from Windows 10 to Windows 11. I have been trying for days, and it fails to install.

Answer 1

Hi. I'm David, and I'm happy to help you.

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To perform an in-place upgrade to Windows 11, you will need to download the Windows 11 ISO. I will provide step-by-step instructions for downloading the ISO and the steps for performing the in-place upgrade.

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Download the ISO file to perform the procedure:

1. Access the link below;

https://www.microsoft.com/en-us/software-download/windows11

2. Under "Download Windows 11 Disk Image (ISO)", click "Select download" and select "Windows 11 (multi-edition ISO for x64 devices)";
3. Click "Download";
4. Choose the language and click on "Confirm";
5. Then, click "64-bit Download".
6. Wait for the download to finish and proceed to the procedure below.

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After downloading the ISO, do the following to perform the in-place upgrade:

1. Double-click the ISO to run;

(After running the ISO, you may need to double-click the "Setup" file to start the procedure.)

2. On the "Install Windows 11" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
3. On the next screen, select "Not right now" and click "Next";
4. Accept the terms of use;
5. On the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.

(It is in this step that you must check "Keep personal files and apps" so that all your data is kept.)

6. Click on "Install" and wait for the procedure to finish. Your computer may restart several times.

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At the end of the procedure, your PC will be in the latest version of Windows 11 (25H2), and some updates may already be installed. But check Windows Update to be sure.

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If you get any errors, please let me know.

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Feel free to ask any questions you may have.

Answer 2

The error codes 0x80070002 and 0x80070005 typically indicate issues related to missing files or permissions during the installation process of Windows 11. Here are some steps you can take to troubleshoot and resolve these errors:

1. Check for Windows Updates: Ensure your current Windows 10 installation is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.
2. Run Windows Update Troubleshooter: This tool can help identify and fix issues with Windows Update.
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select Windows Update.
3. Check Storage Space: Make sure you have enough storage space available for the upgrade. You may need to delete temporary files or uninstall unused applications to free up space.
4. Disable Antivirus Software: Sometimes, third-party antivirus software can interfere with the installation process. Temporarily disable it and try the upgrade again.
5. Perform an In-place Upgrade: If the above steps do not work, consider performing an in-place upgrade using the Windows 11 Installation Assistant or by downloading the ISO file from Microsoft. This method allows you to keep your files and applications while upgrading.
6. Check Compatibility: Ensure your hardware meets the minimum requirements for Windows 11, including TPM 2.0 and Secure Boot. You can use the PC Health Check tool to verify compatibility.

If you continue to experience issues, you may want to consult the installation logs for more detailed error information or seek assistance from Microsoft support.

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References:

• Windows 10 upgrade to Windows 11 considerations
• Mijn windows updates gaan mis - Microsoft Q&A Windows 11, version 25H2