My account was billed multiple times by Microsoft, resulting in my bank blocking the charges

Question

My 360 account was supposed to be charged today for renewal ($106)

However, Microsoft kept double charging my card, so my bank blocked all charges. I have resolved this with my bank and want to ensure the charges are applied correctly to the same card.

MS Account is linked to email: [Moderator Note: Personal Info Removed] 

Can someone please call me to resolve (automated system did not work)

Best regards,

[Moderator Note: Personal Info Removed] 

[Moderator Note: Personal Info Removed] 

Answer 1

Hello Doug Porrell

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

Thank you for posting your question on Microsoft Q&A forum

I understand your account was due for renewal recently, but it was billed multiple times instead by Microsoft, resulting in your bank blocking the charges.

Because this is just a Community Forum and we do not have access to your account to intervene and this request may require sensitive personal information. It is best to contact Microsoft Support chat for further assistance about your issue.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.

Answer 2

To resolve the issue of being billed multiple times by Microsoft, you should contact Microsoft Customer Service directly. Since your bank has blocked the charges, it's important to ensure that your account is set up correctly for future charges. Here are the steps you can follow:

1. Contact Microsoft Support: You can reach out to Microsoft Support through their official support page. Look for the option to chat with a support agent or request a call back.
2. Provide Details: When you contact support, provide them with your account details and explain the situation regarding the double charges and the bank blocking the transactions.
3. Follow Up: After you submit your inquiry, keep track of any ticket number or reference number provided by the support team for follow-up.

Unfortunately, I cannot assist with account-specific issues directly, but contacting Microsoft Support will be your best option for resolving this matter.

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References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A