Problème de connexion Hotmail

Question

Bonjour,

Depuis aujourd'huit, je ne parviens plus à me connecter surt Hotmail via Google Chrome

Answer 1

Bonjour, je suis John ! Je vais vous aider.

Voici le problème rencontré par le client :

1. Avez-vous un message d'erreur lorsque vous essayez d'ouvrir Hotmail dans Chrome ? Si oui, quel est-il ?
2. Cela fonctionne-t-il avec un autre navigateur, comme Edge ou Firefox ?
3. Avez-vous essayé de l'ouvrir en mode navigation privée dans Chrome ?

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Cliquez sur « Ajouter un commentaire » pour me tenir informé.

Cordialement,

John J.D.

Answer 2

If you are having trouble connecting to your Hotmail account via Google Chrome, there are a few steps you can try:

1. Clear Browser Cache: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies.
2. Check Internet Connection: Ensure that your internet connection is stable and working properly.
3. Disable Extensions: Some browser extensions might interfere with your login process. Try disabling them temporarily to see if that resolves the issue.
4. Try Incognito Mode: Open an incognito window in Chrome and attempt to log in to Hotmail. This can help determine if the issue is related to your browser settings or extensions.
5. Check for Updates: Make sure your Google Chrome browser is up to date.
6. Use Another Browser: If the problem persists, try accessing your Hotmail account using a different browser to see if the issue is specific to Chrome.

If you continue to experience issues, you may want to refer to Microsoft support for further assistance.

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References:

• Why can't I log in to my Outlook account? - Microsoft Q&A
• Fix Outlook connection problems for Microsoft 365 account