Entra ID and Apple Business Manager user provisioning not successful

Question

Issue is that user provisioned from Entra doesn't show in ABM. Details

• The ABM tenant URL and tenant url in the Entra ID for the ABM app is the same
• The provision was successful, target ID and type is visible in Entra ID
• User doesn't have proxy or alias
• Under Managed Apple Accounts Microsoft Entra ID is connected and Directory Sync shows Microsoft Entra Connect Sync
• Security token was renewed, entered in Entra and connection was tested. It was successful.
• turned off provisioning and started it again, it showed the user created previously was skipped.
• It has been almost 24hrs since the above steps were taken
• There are 14 unmanaged accounts and 14 conflicts in ABM but the new user is not one of the conflicted users because the number of conflicts have remain the same after provisioning.
• Talked to apple support and they mentioned this needs to be resolved from Entra's side

Answer 1

IT Brute Thanks for sharing the details.

Based on what you’ve described, this behavior is expected when there are unresolved unmanaged accounts / conflicts in Apple Business Manager. Even if the newly provisioned user is not listed as a conflicted account, ABM will not create any new Managed Apple IDs until all conflicts for the federated domain are fully resolved. In this state, Entra ID provisioning can still show successful and later mark users as skipped, but ABM will silently block creation.

Please resolve all existing unmanaged/conflicted accounts for the federated domain in ABM first. After that, disable and re‑enable federation in ABM, then restart provisioning in Entra ID. New users should start appearing in ABM within the next sync cycle.

If the user still does not appear after conflicts are cleared and federation is reset