Insanely difficult to cancel Office 365 Subscription

Question

Why is it impossible to contact anyone at MS in order to cancel my Office 365 subscription? I am at the point where I am blocking all future payments with my Credit Card Company. Maybe this will get some action from the support folks at MS.

Answer 1

Hi, I'm John!

You usually don’t need to contact support to cancel Microsoft 365. You can do it directly from your account.

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used for the subscription.
• Look for your Microsoft 365 subscription and select "Manage".
• Then choose "Cancel subscription" and follow the prompts.

Once it's canceled, you may see an option to request a refund, if you're eligible, it’ll appear there automatically.

Reference: "How to get a refund on a Microsoft subscription" https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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When you go to https://account.microsoft.com/services what do you see?. Do you see your subscription there or not?

Answer 2

Here is the problem... getting on a phone and actually talking with an actual human being is impossible. In my mind the system is rigged in such a way that it becomes insanely difficult to the point where most people give up and just let M$ just keep sucking $$ from us.