Cancel Subscription & Get Refund

Question

I do not have a computer anymore, but you charged me for a subscription on 2/20/26. I would like a refund but am unable to log in to my account because you say my computer has a virus.

Answer 1

Hi,

When you said, "because you say my computer has a virus," what exact message are you seeing when you try to log in?

If that is a pop-up and it contains any link or instructions, please do not click or follow it. Also, if there is a phone number shown, do not call it.

---

Regarding the charges, you can log in to your Microsoft account using another device, such as your phone.

Go to: https://account.microsoft.com/services

Sign in and check if the subscription shows as active. From there, select Manage > Cancel and review your refund eligibility.

Answer 2

To cancel your subscription and request a refund, you can follow these steps:

1. Contact Microsoft Support: Since you are unable to log in to your account, it's best to reach out to Microsoft Customer Service directly for assistance. They can help you with your account issues and process your refund request.
2. Provide Necessary Information: When contacting support, be prepared to provide details such as your account information and the date of the charge (2/20/26) to help them locate your account.
3. Follow Their Instructions: Microsoft Support will guide you through the process of canceling your subscription and requesting a refund, even without access to your computer.

For more detailed steps on how to contact support and request a refund, you can refer to the Microsoft support page.

---

References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• Game Pass refund - Microsoft Q&A