Sign-in failed Error code: interaction_required

Question

Sign-in failed Error code: interaction_required

Mwadime Makokha 0

I think my account has been inactive over a year so I ran into this error provided below. How do I activate my account/tenant, there are no instructions about it.

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

VEMULA SRISAI 9,075 Reputation points Microsoft External Staff Moderator

2026-02-24T23:29:35.19+00:00

Hello Mwadime Makokha,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

VEMULA SRISAI 9,075 Reputation points Microsoft External Staff Moderator

2026-02-24T23:29:35.19+00:00

Hello Mwadime Makokha,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

If your tenant has been blocked due to inactivity, you can reactivate it by following these steps:

Contact Microsoft Support: The tenant administrator should reach out to Microsoft support for reactivation. You can find the global support phone numbers here.
Wait for a Response: Do not submit another assistance request while your existing case is being processed. You will be contacted once a decision is made regarding your reactivation request.

If you do not plan to reactivate your tenant, keep in mind that it will be deleted after 20 days of being inactive and will not be recoverable.

References:

Tenant inaccessible due to inactivity

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Sign-in failed Error code: interaction_required

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