What am I being charged for?

Question

There is a monthly credit card charge of $4.31.

My statement shows the charge to be from A1010BUSD01 MSBILL.INFO

What service or subscription is this for?

Answer 1

Hi, I'm John!

If you haven’t already, I recommend checking your Microsoft account for recent purchases or subscriptions using the steps here:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

The charge of $4.31 on your credit card statement from A1010BUSD01 MSBILL.INFO is likely related to a Microsoft subscription or service. To determine the exact service or subscription associated with this charge, you can follow these steps:

1. Investigate the Charge: Use the official Microsoft guide to locate the monthly subscription charge. You can find more information on how to investigate a billing charge from Microsoft here.
2. Check for Refund Eligibility: If you identify the subscription and wish to check if it is eligible for a refund, you can refer to this link for guidance on getting a refund on a Microsoft subscription: How to get a refund on a Microsoft subscription.
3. Contact Microsoft Support: If you are unable to find the transaction, contacting Microsoft Support may help clarify the charge. You can reach out to them through the contact page here.

If you still cannot find the charge in your accounts, consider contacting your financial institution to dispute it, as it may be a fraudulent charge.

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References:

• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Pay your Microsoft business invoice by using a credit or debit card