Microsoft Basic and Personal

Question

I have Microsoft Basic and recently purchased Microsoft Personal. Why am I getting charged for both? can I get a phone number to call someone to explain why?

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Basic is mainly for cloud storage. Microsoft Personal is the full Microsoft 365 plan. Both plans are from Microsoft, but they are separate subscriptions.

If you have both active, you will be charged for both. You may need to cancel Microsoft Basic to avoid future charges:

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used for the subscription.
• Look for your Microsoft 365 subscription and select "Manage".
• Then choose "Cancel subscription" and follow the prompts.

Once it's canceled, you may see an option to request a refund, if you're eligible, it’ll appear there automatically.

Reference: "How to get a refund on a Microsoft subscription" https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

If you are being charged for both Microsoft Basic and Microsoft Personal subscriptions, it may be due to overlapping billing cycles or a failure to cancel the previous subscription. To resolve this issue, it is best to contact Microsoft Customer Support directly for clarification and assistance. You can reach them by visiting the Microsoft Support website and following the prompts to get help with your account and billing issues.

For phone support, you can try the following numbers:

• General Microsoft support: 1-800-865-19408
• Microsoft Customer Service & Technical Support: 1-800-642-7676
• Microsoft Store Sales & Customer Support: 1-877-696-17786

Make sure to have your account information handy when you call to expedite the process.

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References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• How do I get a live person at Microsoft.? - Microsoft Q&A