ONEDRİVE Giriş sırasında hata alıyorum.

Question

onedrive giriş sıraısnda aşağıdaki hatayı alıyorum.

Correlation Id: 67d75e67-cfd7-457a-9db4-d76adde684f1

Timestamp: 2026-02-24T21:28:30.000Z

DPTI: e20b40466e7f2424f6c059ac6e07adc8ae24541713e86be6662aec284c77b67a

Message: An unexpected error occurred.

Tag: 4wp0s

Code: -2146893805

Answer 1

Hi Faruk,

Do you get this error on the web login or Onedrive app login in Windows?

Could you try signing in using your Phone number if you have added to your Microsoft account, and see if it goes through?

I’m eager to hear back and work together to find a solution.

Answer 2

The error you are encountering while signing into OneDrive, indicated by the message "An unexpected error occurred" along with the correlation ID and error code -2146893805, suggests that there may be an issue with the authentication process or connectivity to the OneDrive service.

Here are some steps you can try to resolve the issue:

1. Check Internet Connection: Ensure that your internet connection is stable and working properly.
2. Reset OneDrive: If the problem persists, consider resetting OneDrive. You can find instructions on how to reset OneDrive in the Microsoft support documentation.
3. Update Windows: Make sure that your Windows operating system is up to date, as updates may include fixes for issues related to OneDrive.
4. Check for Service Outages: Sometimes, OneDrive services may be down. Check the Microsoft service status page to see if there are any ongoing issues.
5. Clear Cache: Clearing the cache of the OneDrive application may help resolve unexpected errors.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance, providing them with the correlation ID and error code for more specific troubleshooting.

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References:

• Error Code 0x8004de40 or 0x8004de88 when signing in to OneDrive