Haven't gotten what I redeemed

Question

Recently, I verified my phone number and redeemed something from the Microsoft Rewards website, but it has been almost 2 days and I haven't gotten it yet, do I verify my account again? Or something else. I double checked my notifications and I haven't gotten anything about it either

Answer 1

Hi,

If you redeemed a reward on the Microsoft Rewards website and haven’t received it after a couple of days, you generally don’t need to verify your account again.

• Make sure the email linked to your Microsoft account is correct and check all folders (Inbox, Spam, and Junk).
• Confirm that the reward you redeemed doesn’t require additional steps.
• Review your Microsoft Rewards redemption history here: https://account.microsoft.com/rewards

If all else fails, contacting the Rewards support team would be the best option. You can reach out to them using the following link: https://rewards.bing.com/support

The support team for Bing Rewards has the essential tools and resources to investigate and fix this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.

Answer 2

If you haven't received what you redeemed from the Microsoft Rewards website after almost 2 days, it might not be necessary to verify your account again. Sometimes, there can be delays in processing redemptions. Here are a few steps you can take:

1. Check your email: Ensure that you check both your inbox and spam/junk folders for any notifications regarding your redemption.
2. Review your account: Log back into your Microsoft Rewards account to see if there are any updates or notifications regarding your redemption status.
3. Contact Support: If you still don’t see any updates, consider reaching out to Microsoft Rewards Support for assistance. They can provide specific information regarding your redemption.

It's also worth noting that some users have experienced issues with SMS verification and redemptions, which may contribute to delays. If you encounter any problems, following up with support is often the best course of action.

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References:

• Microsoft Rewards - Unable to redeem Rakuten/Amazon points due to SMS verification failure - Microsoft Q&A
• Issue with Microsoft Rewards – Roblox Gift Card Code Invalid - Microsoft Q&A