Log in issues

Question

Log in places me in our old (non-existent) 'TAFE NSW' tenant, so I want to log in using my own account

<Moved from Office/Access>

Answer 1

If you are being logged into an old or non-existent tenant, it may be due to cached credentials or session information. Here are some steps you can take to resolve the issue:

1. Clear Browser Cache: Clear your browser's cache and cookies to remove any stored session information that may be directing you to the old tenant.
2. Use Private Browsing: Try accessing the login page in a private browsing window (Incognito mode) to bypass any cached data.
3. Sign Out Completely: Make sure to sign out from all Microsoft accounts and then attempt to sign in again using your own account.
4. Check Account Type: Ensure that you are using the correct account type (Work or School vs. Personal) when logging in. If your email domain is associated with a specific tenant, it might be defaulting to that tenant.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, especially if you are the only administrator for your organization.

These steps should help you log in using your own account instead of being directed to the old tenant.