Share via

I lost access to my authenticator, how do I regain it?

Riley Humphreys 0 Reputation points
2026-02-24T23:11:33.8733333+00:00

Hello! The company I work with uses MFA and I have lost access to mine, I cannot reset it without being in a never ending MFA loop. It is urgent I get back in as I cannot preform my job properly without it. Is there a proper link I can follow so that I can reset my MFA?

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. John Jefferson Doyon 60,860 Reputation points Independent Advisor
    2026-02-24T23:47:36.45+00:00

    Hi, I'm John!

    If you haven't already, you need to contact your company's admin or IT team and ask them to reset your Microsoft Authenticator for your work account so you can set it up again on your phone.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.