Can't get refund win 11 wrong version

Question

I just purchased Windows 11 but it won't work with my mac VM. I need the ARM version but there is no way to get a refund??? There is no option for cancel even tho' I haven't downloaded it....

Answer 1

Hi @Edward Fahy

Thank you for posting your question in the Microsoft Q&A forum.    

I’m sorry to hear about the confusion this can definitely be frustrating, especially when you realize you need the ARM version for a Mac VM. 

If you don’t see a self‑service refund option in your account, I’d recommend contacting Microsoft Support directly. They can review the purchase details and advise on available refund or exchange options based on your situation. 

• Go to https://support.microsoft.com/en-us/home/contact
• Type your issue in the search box.       
• Select Get help     
• Scroll down to find Contact Support     
• Choose a product or service      
• Select a product category      
• You can choose to chat with a support agent in your web browser     

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.       

As a forum moderator, I’m unfortunately don’t have access to internal systems or the ability to view or process support cases, including refund or service requests. I apologize that I can’t help further from the forum side.  

Hopefully it will help work with your issue and I apologize for the inconvenience.

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Answer 2

If you purchased Windows 11 and it is not compatible with your Mac VM, you may be eligible for a refund depending on the circumstances. Generally, if you have not downloaded the software, you should reach out to Microsoft support for assistance with your refund request.

To initiate the refund process, you can follow these steps:

1. Visit the Microsoft support page.
2. Sign in with your Microsoft account.
3. Select the product you need help with.
4. Look for the option related to billing and payment updates.
5. Follow the prompts to contact a support agent who can assist you with your refund request.

Keep in mind that refund policies can vary based on the type of purchase, so it's best to check the specific policies that apply to your situation.

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References:

• Request a refund - Microsoft Q&A
• Refund policies for Microsoft Marketplace