Authorization Error connecting gmail to new Outlook

Question

Have been using the new outlook since working on a new laptop. Left for holidays, and first day back, the new Outlook is no longer wanting to connect to google. When trying to connect the account, google says the following:

Not sure what to do from here as it hadn't been an issue before?

Appreciate the help!

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Moved from Outlook | Windows | New Outlook for Windows | For business

Answer 1

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button.

Hi Castaways Cottages

Thank you for reaching out to the Microsoft Q&A Forum. I understand that you're encountering the error message: "Access blocked: Authorization Error".

Please kindly try the following steps:

1. Fully sign out of all Google accounts in your browser

• Log out of your Google account
• Close all browser windows
• Reopen the browser and sign in only to the Gmail account you want to add
• Try adding the account to New Outlook again

2. Clear cached cookies for Google & Microsoft

Clear cookies for:

• google.com
• accounts.google.com
• microsoft.com
• outlook.com

Then:

• Restart your browser
• Try adding the account again
• Or try adding your Gmail account from a private/incognito window

3. Add Gmail using "Manage Accounts" > "Email accounts"

Instead of using the pop‑up window:

• Open New Outlook
• Go to Settings
• Accounts > Email accounts
• Select Add account > Google
• Complete the Google login

4. Check that IMAP is enabled in Gmail

Go to Gmail (web) via https://mail.google.com/mail

• Go to Settings > See all settings > Forwarding and POP/IMAP
• Ensure IMAP is enabled

Disclaimer: The Gmail/Google pages are third‑party sites not controlled by Microsoft. Please review their privacy and security policies before entering any personal information.

I truly hope this helps! Please feel free to let me know how it goes and I’d happy to help you further. Thank you for your understanding.

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