billing questions

Question

I upgraded before my renewal. How do I get credit for the months I did not use from my old subscription?

Answer 1

Hi, I'm John!

In most cases, when you upgrade before your renewal date, Microsoft automatically converts the remaining time on your old subscription into credit and applies it to your new plan. So those unused months are usually not lost.

To check this, please sign in to your Microsoft account > Services & Subscriptions https://account.microsoft.com/services then look at your current plan’s next billing date. That will show if the credit was applied.

Do you see any extended renewal date on your account?

---

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To get credit for the months you did not use from your old subscription after upgrading, you will need to follow these steps:

1. Identify the upgrade date: Determine the exact date when you upgraded your subscription. This date is crucial for calculating any prorated refunds.
2. Calculate the refund: For the old subscription, compute the refund for the period from the upgrade date to the end of the charge cycle. The formula to use is:
   • Refund = Effective unit price × license count Here, the effective unit price is calculated based on the daily rate for the remaining days in the charge cycle.
3. Contact support if needed: If you have questions about the refund process or eligibility, reach out to Microsoft support for assistance.

By following these guidelines, you can manage your billing effectively and ensure you receive any credits due for unused months of your old subscription.

---

References:

• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)
• Understand your bill and reconciliation data in Partner Center
• Microsoft 365
• Cost Management + Billing frequently asked questions (FAQ)