Microsoft email change

Question

I cannot log into my Microsoft account because the email on there is no longer my email. I need help resenting my email on my Microsoft in order to log into my computer.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Do you remember receiving any security alert before this happened?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To regain access to your Microsoft account and update your email address, you will need to fill out the Microsoft Account Recovery form. Here are the steps you can follow:

1. Go to the Microsoft Account Recovery form at https://account.live.com/acsr.
2. Enter the email address that you are trying to recover and provide an alternate email address where Microsoft can contact you.
3. Include as much accurate information as possible, such as previous passwords, commonly contacted people, and typical subject lines in your emails.
4. Submit the form from a device and location you regularly use.
5. You should receive a response within 24 to 72 hours.

If the recovery form does not work, you can contact Microsoft Support directly for further assistance. They may provide options for live chat or a callback, depending on your region.

Please note that you will need to verify your identity before you can change the email associated with your account.

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References:

• My Microsoft account is blocked. - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A