EMAIL hacked

Question

I believe my email was hacked. And now It seems like it's blocked. I get no new emails in my inbox. I still get junk mail though. What do I do?

I've already changed the password three times.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)?
2. Can you share what made you think the accounts were hacked? Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

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To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access. "How to help keep your Microsoft account secure" https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

how do I contact Microsoft support

Answer 3

It sounds like your email account may indeed be compromised, especially if you are experiencing issues with receiving new emails. Here are some steps you can take to regain control of your account:

1. Check for Suspicious Activity: Look for any unusual activity in your account settings, such as unknown forwarding rules or changes to your recovery options.
2. Use Account Recovery: If you haven't already, try using the Microsoft account recovery page to regain access to your account. Make sure to provide as much information as possible to verify your identity.
3. Contact Microsoft Support: If you are still unable to access your account, reach out to Microsoft Support for assistance. They may have additional tools to help you recover your account.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) if you haven't done so already, and ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Following these steps should help you regain control of your email account and secure it against further issues.