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Unable to Open XBOX APP

Bill Harrington 0 Reputation points
2026-02-25T01:22:49.03+00:00

I recently upgraded to Windows 11 Pro. Since the upgrade, I am unable to open the Xbox App to access any of my games.

Error messages I am getting within event viewer:

Product: HP Display Control Service -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: DisplayControl, ,

Product: HP Display Control Service -- The device is not a supported system. Aborting installation.

Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware. Review the published guidance to complete the update and maintain full protection. This device signature information is included here.

DeviceAttributes: FirmwareManufacturer:AMI;FirmwareVersion:F.29;OEMModelBaseBoard:8703;OEMManufacturerName:HP;OSArchitecture:amd64;

BucketId: 951b59d310fb601b5940a80a550257af3fe0cb01c8c4b11b107664a38c213087

BucketConfidenceLevel: Under Observation - More Data Needed

The Secure Boot update failed to update SBAT with error Unknown HResult Error code: 0x800700c1.

Please help! I have tried everything I can find online. Uninstalled the app redownloaded. Deleted Gaming Services and reinstalled. Tried to find registry items that permissions were incorrect. Restarted my computer multiple times and tried to run command prompts while signed in as administrator. Absolutely nothing works.

Windows for home | Windows 11 | Apps
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  1. Q&A Assist
    2026-02-25T01:23:01.2266667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with the Xbox App after upgrading to Windows 11 Pro, along with some errors related to the HP Display Control Service and Secure Boot. Here are some troubleshooting steps you can try:

    1. Check for Windows Updates: Ensure that your Windows 11 is fully updated. Sometimes, updates can resolve compatibility issues.
    2. Repair or Reset the Xbox App: Go to Settings > Apps > Apps & features, find the Xbox App, click on it, and select "Advanced options". From there, you can choose to repair or reset the app.
    3. Check Gaming Services: Make sure that Gaming Services is installed and updated. You can uninstall it via PowerShell and then reinstall it:
      • Open PowerShell as an administrator and run: 
             get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
     start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
    4. Check Secure Boot Settings: Since you mentioned Secure Boot, ensure that it is enabled in your BIOS settings. If there are updates available for Secure Boot certificates, apply them as per the guidance provided by your device manufacturer.
    5. Registry Permissions: If you suspect registry permissions might be an issue, ensure that the necessary permissions for the All Application Packages group are set correctly in the registry. You can check this by running gpresult /h <path>\gpreport.html in an administrative command prompt and reviewing the permissions.
    6. Reinstall the Xbox App: If the above steps do not resolve the issue, consider completely uninstalling the Xbox App and reinstalling it from the Microsoft Store.

    If none of these steps work, you might want to check the event viewer for any additional error messages that could provide more insight into the problem.

    References:

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