How to fix device not listed in account/devices

Question

using a personal Microsoft account on Windows 11 Home pc or Windows 10 Home pc

go Settings/Accounts/Linked devices

select these pc from the list

select Warranty and repair

opens Microsoft account web page, then get

TraceID: [PII Removed]

Something happened. Wait a bit, then try again. If this issue persists, contact us.

traceid changes with each attempt

This pc is not listed in Microsoft account/Devices

go to Microsoft Store device management

there are 10 entries, 2 of which are blank and assumed to be the missing pc's.

Answer 1

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Hi Chris Brittan

Welcome to the Microsoft Q&A Forum!

I understand how frustrating this is, especially when everything looks correctly linked in Windows but breaks the moment you try to manage the device online.

When synchronization between these systems breaks:

• The Microsoft Store still has a shell record for the device
• The device metadata (name, model, warranty info) never loads
• The result is a blank entry with only an icon and an Unlink option

What you can do right now

1)Confirm the device is correctly linked (sanity check)

• Settings → Accounts → Your info
• Confirms you are signed in with a Microsoft account
• Settings → Accounts → Linked devices
• Confirms the PC is listed

If both are true, the device is properly linked on your side.

2)Use the manufacturer’s warranty tools as a workaround

Until Microsoft fixes the Devices and warranty portal:

• Use the PC manufacturer’s warranty and support site (Dell, HP, Lenovo, ASUS, etc.)
• Manufacturer warranty status is independent of Microsoft’s device inventory

This avoids the broken Microsoft redirect entirely.

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