I am receiving an error when I try to access my forms

Question

I receive this error when trying to access my forms: Session id: 38025a5b-3181-4a35-9ed5-aeac9150ed18,
Correlation id: [Moderator note: personal info removed]

It was working fine, but I appear to have no access now.

I can open my other forms; it seems to be just one particular questionnaire.

Thank you.

Answer 1

Hello @Christopher Wright,

Thank you for reaching out to the Microsoft Q&A forum.

Based on your description, since you are able to access other forms and only one specific questionnaire is affected, this issue is likely related to that individual form rather than your account.

Please try the following steps:

Step 1/ Access the form in a different way

• Sign out of Microsoft Forms completely.
• Open a private/incognito browser window.
• Go to https://forms.office.com and sign in again.
• Try opening the affected form.

Step 2/ Try a different browser or device

If possible, please:

• Try another browser (Edge, Chrome, Firefox).
• Or try accessing the form from another device.

-> This helps determine whether the issue is local (cache/session related).

Step 3/ Check if the form was moved or ownership changed

If this form was shared or transferred:

• Confirm whether you are still listed as the owner.
• Check if the form exists under:

     + My forms

     + Shared with me

     + Or within a Microsoft 365 Group (if it was created in a group).

-> If the form was created in a group that was deleted or if ownership was removed, access to that specific form may be impacted.

Step 4/ Provide additional details

If the issue persists, please share and let me know:

• A screenshot of the full error message
• Does the error appear immediately when clicking the form?
• Or after it starts loading?
• Does the same error appear on all devices?

Please provide screenshots showing the error via Private Message. I have sent you a private message, which you can easily find at the top of the thread.

Looking forward to your response.

Answer 2

It sounds like you are encountering an access issue with a specific form in Microsoft Forms. This could be due to several reasons:

1. Permissions Issue: Ensure that you have the necessary permissions to access that particular form. If the form is owned by someone else, check if they have shared it with you or if your access has been revoked.
2. Account Issues: If you are using a new account that shares the user principal name (UPN) with a previously deleted account, it may cause access issues. In this case, you can refer to the guidance on fixing site user ID mismatches in SharePoint.
3. Device Management: If you are trying to access the form from an unmanaged device while SharePoint access is blocked for unmanaged devices, you may need to adjust the access settings in the SharePoint admin center.

If the problem persists, consider reaching out to your organization's IT support for further assistance, as they can check the specific permissions and settings related to your account and the form in question.