OneDrive - we have an added account which isn't signing in & get error code 0x8004da9a

Question

Wee Waa Preschool 0

I have followed all the troubleshooting but can not get the second / added account to sign in User's image

1 answer

Answer 1

Xavier-D 5,230 Microsoft External Staff Moderator

Thank you for posting on Microsoft Q&A forum

As the picture you posted suggest, Window cannot find the location of your OneDrive.exe. Which is why reset didn't work.

Make sure you know the exact location of where your OneDrive.exe is store. Here is what you should do next:

Press Window + R and try pasting one of these options to reset your OneDrive:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Also make sure you try all of the method in this site too:

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Xavier-D 5,230 Reputation points Microsoft External Staff Moderator

2026-02-26T13:37:50.1466667+00:00

Hi Wee Waa Preschool

Just checking in to see if the above information was helpful.

If you have any further updates on this issue, please feel free to post back.

If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Wee Waa Preschool 0 Reputation points

2026-03-02T03:55:27.1066667+00:00

Thanks I was able to run the reset with the extra options but still unable to sign in to second OneDrive account. We usually have at least 4 computers signed into both. I cannot get it to work on any of them.
Xavier-D 5,230 Reputation points Microsoft External Staff Moderator

2026-03-03T06:40:12.12+00:00

Hello Wee Waa Preschool,

Thank you for responding

Do you run into the same problem when signing into the second account?

I suggest you could try applying the same method I provided above that you use on the first account when sign in to the second account.