some hacker control my account

Question

some hacker control my acount and he ask money

my email is ******@live.com

now itry to change to ******@outlook.com

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Did you receive any email from a hacker saying that your account has been compromised, that they have all your details, and that they are requesting money in exchange for not misusing your information? Did you receive this on a separate email account, or do you see it in your Drafts folder?

Have you noticed any unusual activity in your account, such as emails being sent to your friends or neighbors from your own email address requesting money from them? Before doing anything, please be careful and confirm whether your account has truly been hacked or if it is just a threatening message.

Recently, there have been many scam and spoof emails sent by attackers claiming they have your password or photos and threatening to misuse them. Sometimes these messages may appear in your Drafts folder and seem like they cannot be deleted.

If you are experiencing something similar, please share more details with us here so we can offer the right troubleshooting steps to help secure your account.

Meantime, follow the steps here to protect your account.

1. Reset your Microsoft account password.

Open an InPrivate/Incognito browser window and use the following link to reset your password: https://account.live.com/ResetPassword.aspx

2. Sign out of your account from all sessions.

Once the password reset is successful, sign in with your account here: https://account.live.com/proofs/Manage

Scroll down until you find Sign out everywhere. Select Sign out everywhere.

3. Enable two-step verification.

On the Security settings page, under Additional security, turn on Two-step verification. Make sure you have at least three security verification methods active.

Answer 2

It sounds like your account has been compromised, and you are facing a serious issue with someone demanding money. Here are some steps you can take to regain control of your account and address the situation:

1. Try Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Contact Microsoft Support: Since you are facing issues with the recovery process, it is advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve the service problems you mentioned. Be persistent in reaching out to their support team for help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A