Does the Junk Mail Reporting Program (JMRP) send complaint reports made by Outlook for Business Domains?

Question

I have the Junk Mail Reporting Program (JMRP) configured on my email sending IPs and it is working to some degree - I am getting feeds of complaints made at hotmail.com and outlook.com.

However, when testing a complaint made on an Outlook for Business domain (e.g., where a business domain like MyCompany.com has email service powered by Outlook), that complaint was not reported in the JMRP feed.

Is this expected behavior?

Answer 1

Dear @Chris L,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, JMRP is reporting complaints from hotmail.com and outlook.com, but complaints from Outlook for Business domains (e.g., mycompany.com hosted on Microsoft 365) are not appearing, you wonder this is expected behavior.

Since you are using JMRP as a third‑party service, I do not have sufficient information or access to logs to investigate your issue in detail. Additionally, this forum primarily focuses on questions related to Microsoft products and services. For further assistance, we recommend contacting the JMRP service provider or the appropriate support channel for that platform. You can contact to Sender support via this link https://sendersupport.olc.protection.outlook.com/snds/Index

Addition, you also can refer to this article with the user who have the similar concern as you

https://www.suped.com/knowledge/email-deliverability/sender-reputation/does-the-microsoft-feedback-loop-cover-corporate-exchange-domains

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

Note: Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.   

If you have any other questions, please feel free to reach out.