How do I cancel my teams subscription?

Question

Around 12 months ago I subscribed to have teams added to my services as my employment required it. This work has ceased and I no longer need this subscription. However, I cannot cancel the subscription when I look at my account it does not appear. How can I find it to unsubscribe as I dont want to pay for another 12 months.

Answer 1

Hello @Julie Polson,

Thank you for reaching out to the Microsoft Q&A forum. 

Based on the information you provided, it appears that you are experiencing difficulties canceling Microsoft subscription from the Microsoft 365 admin center.  

To proceed with the cancellation, please sign in to the Your products - Microsoft 365 admin center using the Global Administrator account that was used to purchase the license. Once logged in, you will be navigated to Your products page and check whether your billing account type is MOSA or MCA. Please switch between those types, when the subscription is showing, it means you used to purchase using that billing account type. 

If the account type is MOSA:  Please select the subscription and choose Cancel subscription. 

If the account type is MCA:  Kindly contact the Microsoft Support Billing Team directly. They will be able to assist you in cancelling the subscription from the back-end. 

To create a support request to Microsoft Support, please:  

• Go to the admin center at https://admin.cloud.microsoft. If you are not the admin, please help us to contact directly to your IT Admin.  
• On the bottom right side of the page, select Help & support.   
• 
• Select "Contact Support". Then, choose contact method: "Phone" or "Email"
• Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.   

Please feel free to let me know if you have any update or further concern about the issue.

Answer 2

To cancel your Microsoft Teams subscription, you will need to access your Microsoft account. Here are the steps you can follow:

1. Sign in to your Microsoft account: Go to account.microsoft.com/services and log in with the account you used to subscribe.
2. Locate your subscription: Under the Services & subscriptions section, look for your Teams subscription. If you don’t see it, ensure you are using the correct account.
3. Manage your subscription: Click on Manage next to the subscription you want to cancel.
4. Cancel the subscription: Select Cancel subscription and follow the prompts to confirm the cancellation.

If you cannot find your subscription, it may be linked to a different account or it might be under a different billing account type. In that case, you may need to check with your organization’s IT department if it was set up through them.

Make sure to cancel before the renewal date to avoid being charged for another term. You will retain access to Teams until the end of your current billing period.

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References:

• Cancel your subscription in the Microsoft 365 admin center