how do i get all my missing saved emails back

Question

my emails that I have saved in their individual folder have dissapeared and I want the recovered thanks i am the parent

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Answer 1

Hi stephen spencer

Thanks for reaching out to the Microsoft Q&A Forum. I understand how concerning it is when emails you intentionally saved into folders suddenly go missing, and I’ll do my best to help point you in the right direction.

Please sign in to Outlook on the web via https://outlook.live.comand please check:

1, Deleted Items & Recoverable items

• Open Deleted Items.
• At the top of the list, select "Recover items deleted from this folder"
• If the emails were removed within the last 30 days, they may still be restorable here.

2, Check if messages were moved by rules

• Go to Settings > Mail > Rules
• Review any rules that move, archive, or delete messages automatically.
• Temporarily disable rules and check whether the folders or emails reappear.

3, Verify the folder list isn’t hidden

• In the left pane, select Folders > Expand all.
• Scroll down and check under Other folders, Archive, or Conversation History.

4, Reset your mailbox view

• Go to Settings > Mail > Layout.
• Reset the folder pane and message list to default, then refresh the page.

5, Confirm the correct account is signed in

• If this is a Microsoft Family account and you are the parent, please ensure you are signed into the correct mailbox (some parents manage multiple accounts).
• Switching between aliases can also make folders appear “missing” if the mailbox view changes.

If the emails are not in Deleted Items or Recoverable items, they may already be permanently removed from the Outlook.com server. Unfortunately, once the retention window has passed, recovery is no longer possible from the web mailbox.

Thank you so much for your time and understanding.

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Answer 2

To recover your missing saved emails in Outlook, follow these steps:

1. Locate Your Old Outlook Data File:
   • Open File Explorer and navigate to the following folder:
     • C:\Users\<YourUsername>\Documents\Outlook Files\
     • or C:\Users\<YourUsername>\AppData\Local\Microsoft\Outlook\
   • Look for files ending with .pst, as these files contain your emails, contacts, and folders.
2. Copy the PST File:
   • If you find the PST file, right-click on it and select "Copy". Then paste it into an easily accessible folder, like your Documents.
3. Open the PST File in Outlook:
   • Open the Outlook desktop application.
   • Go to File > Open & Export > Open Outlook Data File.
   • Select the copied PST file and click "Open". This will add a new folder tree next to your current mailbox, showing all your old emails and folders.
4. Optional - Import into Current Profile:
   • If you want to merge the data into your current Outlook profile, go to File > Open & Export > Import/Export > Import from another program or file > Outlook Data File (.pst).

If you do not find the PST file, check if you have a backup on an external drive or cloud storage. If you only have an .ost file, it cannot be opened directly without conversion to PST, which is more complex.

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References:

• How do I recover my old email messages, my contacts and everything else I had in Outlook? - Microsoft Q&A