Previous Day's Emails have Vanished

Question

Hi,

Yesterday's emails have gone from my inbox. I searched and found some, but have no option to move them back. Also the layout of my account looks different.

This is when using the hotmail app. Anyone know why?

Thanks,

Louise

Answer 1

It sounds like the emails you are looking for may be filtered out or not visible due to changes in the view settings of your inbox. Here are a few steps you can take to troubleshoot this issue:

1. Check Filters: Sometimes, filters can be applied to your inbox that hide certain emails. Ensure that no filters are set that could be causing your emails to disappear. You can check this in the settings of your email app.
2. Refresh the App: Try refreshing the Hotmail app or restarting it to see if the emails reappear.
3. Check Other Folders: Sometimes emails can be accidentally moved to other folders such as Spam or Archive. Check those folders to see if your missing emails are there.
4. Layout Changes: If the layout of your account looks different, it could be due to an update in the app. Make sure you are using the latest version of the Hotmail app, as updates can change the interface and functionality.

If these steps do not resolve the issue, you may want to consider reaching out to Microsoft support for further assistance.