subscription cancelled warning

Question

why am I being told that my subscription has been cancelled when I have evidence of payment in December 2025

Answer 1

Hi,
Are you sure it is not a phishing Email?

A screenshot would be awesome of the following:

1. Email you received.
2. Photo of https://account.microsoft.com/services page.

A picture says a thousand words so it is always good to verify using them.

I’m eager to hear back and work together to find a solution.

Answer 2

If you are being informed that your subscription has been cancelled despite having evidence of payment, it could be due to several reasons, such as an administrative error or a change in your subscription status that was not properly communicated. It's important to verify the details of your subscription and payment history directly with Microsoft.

To resolve this issue, I recommend contacting Microsoft Support for assistance. They can provide specific insights into your account status and help clarify why you received the cancellation notice despite your payment evidence.

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References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• Why am I getting billed for Microsoft 365 after I activate the benefit?