I sumitted answers as requested, but I got the same system generated generic response.
Previous Day's Emails have Vanished
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L M
0
Reputation points
I posted a question about emails disappearing etc earlier, received generated answer. None of the suggestions worked.
I would like further assistance from the team please.
Thank you,
[Moderator Note: Personal Info Removed]
Outlook | Outlook for mobile | Outlook for Android | For home
3 answers
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L M 0 Reputation points
2026-02-25T14:02:52.2666667+00:00 I am using hotmail app on my android phone. I eventually located some of the messages in the 'flagged' folder that have been swiped from the inbox. However, I cannot open them or move them back to my inbox. After using the search option I found others, but again, I cannot move them back to the inbox. Hopes this helps.
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Chloe-V 5,920 Reputation points Microsoft External Staff Moderator2026-02-26T06:55:22.4066667+00:00 Hi L M,
Thank you for your response. Based on what you described, this appears to be an Outlook for Android sync incident rather than the messages being permanently removed.
Please try the steps below:
- Sign in to your account using a web browser at https://outlook.live.com (not the Android app) and check whether the emails open normally and can be moved back to the Inbox there.
- If the emails work correctly on the web, reset the Outlook app on your Android phone:
- Go to Settings > Apps > Outlook > Storage
- Tap Clear cache (and Clear storage, if available)
- Restart your phone, then open Outlook and sign in again
This will not delete emails from the server and often resolves incidents where messages cannot be opened or moved in the app.
If the incident continues, please use the Help & Feedback option in the Outlook app so the Outlook Mobile team can review the app behavior.
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Chloe-V 5,920 Reputation points Microsoft External Staff Moderator
2026-02-25T13:34:24.7333333+00:00 Hi L M,
Thank you for reaching out to Microsoft Q&A forum.
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
I understand you have already tried several troubleshooting steps, so before we go further, I would like to narrow this down to avoid repeating the same actions.
Could you please confirm the following:
- When you sign in directly at https://outlook.live.com using a browser (not the Android app), do the missing emails from the previous day appear there?
Have you already checked:
- Junk Email and the Other tab (Focused Inbox)
- Deleted Items on Outlook.com, including “Recover items deleted from this folder”
- Inbox rules that might move or delete messages automatically
Your answers will help determine whether this is related to the Outlook Android app or to how messages are being handled in the mailbox.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.