Registrations now getting stuck at processing

Question

I have the professional licence and as of yesterday, all my webinar registrations are stuck in processing , this has never happened before, how do I fix this.

Answer 1

Hello @Office,  

Thank you for reaching out to the Q&A forum! 

To better understand your situation and provide accurate support, could you please help confirm a few details below: 

1. Do you experience this issue on both the Teams desktop app and Teams web, or only on one of them? 
2. When you say the registration is stuck at “Processing”, do you mean it is continuously spinning and never changes status? If possible, please share a screenshot of what you see. 
3. Have you tried using another device with the same account to check whether the issue still occurs? 
4. You mentioned that you have a Professional license. Could you please clarify exactly which license this is?‌
5. Also, are you the end user or are you the IT admin?

---

In the meantime, you also try clearing the Teams cache. You can refer to the detailed steps based on your operating system in this official article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

Note: This article provides detailed steps for macOS. Please make sure to follow the instructions that match your operating system and the correct version of Microsoft Teams. 

Additionally, you can try uninstalling and reinstalling the Teams app, and you need to ensure that Teams is updated to the latest version. 

---

I will wait for the screenshot from you so that I can research the issue further.   

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a solution.      

Looking forward to hearing from you! 

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

If your webinar registrations in Microsoft Teams are stuck in processing, it may be due to a few reasons. One common issue is related to the settings of the webinar. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check Meeting Policy: Ensure that the meeting policy allows for registrations. You can verify this by going to the Teams admin center and checking the settings under Meetings > Events Policies. Make sure that the Allow webinars setting is turned on.
2. Reset Registration Settings: Sometimes, resetting the WhoCanRegister parameter to Everyone can help. You can do this using PowerShell with the following command:

      Set-CsTeamsMeetingPolicy -WhoCanRegister Everyone
   

   After making this change, wait for about 24 hours to see if the registrations process correctly.
3. Clear Teams Cache: If the issue persists, clearing the Teams client cache might resolve any display or processing issues.
4. Check for Display Issues: Cached data can sometimes cause display issues. If you suspect this is the case, clearing the cache can help.

If these steps do not resolve the issue, you may want to reach out to Microsoft support for further assistance.