Microsoft Partner Center – Apps and Games Workspace Not Visible

Question

Dear Microsoft Partner Center Support Team,

I am experiencing an intermittent issue with my Microsoft Partner Center dashboard.

Under the Workspaces section, the Apps and Games area frequently does not appear. When this happens, I can only see Insights and My Access. Occasionally, signing out and signing back in causes the Apps and Games workspace to reappear, but most of the time this does not resolve the issue.

This problem is affecting my ability to manage my applications. I would appreciate your assistance in identifying the cause and helping me restore consistent access to the Apps and Games workspace.

Please let me know if you need any additional information from my side.

Kind regards,

Çağdaş Bilgin ******@outlook.com

Answer 1

If the Apps and Games workspace in your Microsoft Partner Center dashboard is intermittently not visible, it could be related to your user roles and permissions. Here are some steps you can take to troubleshoot this issue:

1. Check Your Roles: Ensure that you have the appropriate roles assigned to access the Apps and Games workspace. You can verify this by signing into Partner Center, selecting the Settings (gear) icon, and then going to Account settings > My Access. If you do not have the necessary permissions, contact your Account admin to gain access.
2. Conditional Access Policies: If you encounter messages related to access restrictions, it may be due to conditional access policies set by your Azure administrator. In such cases, consult with your Azure administrator for assistance.
3. Browser Issues: Sometimes, browser-related issues can cause display problems. Ensure that your browser is up to date, and try clearing your cache or using a different browser to see if the issue persists.
4. Service Health: Check the service health status of Partner Center to see if there are any ongoing outages or issues that might affect the visibility of the Apps and Games workspace. You can do this by going to the Help + support section and selecting Service health.

If the problem continues after these steps, consider reaching out to Microsoft Partner Center support for further assistance.

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References:

• Pages, capabilities, offers, or benefits aren't appearing in Partner Center
• Get help and contact support in Partner Center