My Refund Failed, how to get refund

Question

Hello, My Microsoft 365 subscription was charged on 13 Feb 2026 (98 MYR via Celcom mobile billing). I cancelled the subscription on 14 Feb 2026 (within 24 hours).

The system shows “Refund failed” and the charge is reflected in my Celcom bill.

I believe I am eligible for a refund since I cancelled immediately after renewal. Please assist with manual refund processing or refund to Microsoft account balance.

Thank you.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to check your eligibility for a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve the refund problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To address your issue with the failed refund for your Microsoft 365 subscription, it is recommended to contact Microsoft Customer Support directly for assistance. Since you canceled your subscription shortly after the renewal, you may be eligible for a refund. Here are the steps you can take:

1. Contact Microsoft Support: You can visit the Microsoft Support website and follow the prompts to get in touch with a support agent. Choose the Microsoft 365 category and describe your billing issue.
2. Check Refund Eligibility: You can refer to the Microsoft support article on how to get a refund for a subscription, which outlines the process and eligibility criteria for refunds.
3. Manual Refund Request: If the automated system fails, explicitly request a manual refund from the support agent, explaining your situation clearly.

It's important to have your account details and any relevant transaction information ready when you contact support to expedite the process.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• How to get a refund on a Microsoft subscription