Microsoft 365 simply doesn't work. [Moderator note: personal information removed]

Question

Microsoft 365 simply doesn't work. [Moderator note: personal information removed]

Mariola Mianowska 0

Please contact me by phone. My partner and I have sent dozens of emails to you, with no response.

[MOD removed phone]

Moved from: Microsoft 365 and Office | Access | For business | Windows

Mariola Mianowska 0 Reputation points

2026-02-25T09:45:11.4633333+00:00

Please contact me by phone. My partner and I have sent dozens of emails to you, with no response.

[Moderator note: personal information removed]
Mariola Mianowska 0 Reputation points

2026-02-25T09:46:26.1+00:00

It's ridiculous how Microsoft treats its customers.
Mariola Mianowska 0 Reputation points

2026-02-25T09:46:48.2766667+00:00

It's ridiculous how Microsoft treats its customers.
Mariola Mianowska 0 Reputation points

2026-02-25T09:50:13.4833333+00:00

It's ridiculous how Microsoft treats its customers.
Liora D 12,000 Reputation points Microsoft External Staff Moderator

2026-02-25T10:08:18.25+00:00
Dear @Mariola Mianowska,

Welcome to Microsoft Q&A.

Thank you for sharing your experience. I’m really sorry to hear how frustrating this situation has been after you’ve already tried contacting Microsoft by phone and email without getting a response.

To better understand and assist you, could you please help clarify a few details about the issue you’re facing?

What exactly is not working in Microsoft 365? (for example: installation, activation, sign-in, or using a specific app such as Word, Excel, Outlook, or Access)

Which Microsoft 365 product or subscription is affected? (Business, Personal, Family, etc.)

Do you see any specific error messages or error codes?

If possible, please also share screenshots that show the error or what happens when the issue occurs.

I’m very willing to help, but having these details will allow the community to better understand the problem and provide more accurate guidance.

Please also note that this forum is a user-to-user community. Moderators here do not have the ability to directly access accounts, contact customers by phone, respond to emails, or make changes to subscriptions or activations on Microsoft’s behalf.

You mentioned that you and a partner have already tried to contact Microsoft Support. If you already have a support ticket or case number, you’re welcome to send it to me via private message. I’ll be happy to help check the status of the case or guide you on next steps where possible.

Thank you for your patience and understanding. I look forward to your reply with more details so we can try to move this forward together.

Warm regards,

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Liora D 12,000 Reputation points Microsoft External Staff Moderator

2026-02-26T14:18:40.1333333+00:00

Hi @Mariola Mianowska,

Just following up to see if you had a chance to review my previous message. I’d love to better understand your situation so I can assist you more effectively.

If you could provide a bit more detail based on the questions I asked earlier, that would be really helpful. I’m here and happy to support you further whenever you're ready.

Looking forward to your update!

Warm regards,

Liora.