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After many, many frustrating hours of trying to contact a human being, please help!! How do I achieve this?
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Yes, I replied to you above, here is the reply I previously posted.
Thank you for that information, this forum is just a user to user forum, no-one here has any account access, you will need to try to contact Microsoft Support directly, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option
Dear Dave,
thank you for your reply. Unfortunately, that link is absolutely useless for trying to get in contact with someone from Microsoft. I've spent 3,5 hours already trying this, to no avail. Do you have any other way I can get into contact (email, phone or otherwise) with an actual human being?
I would be most grateful.
Their support is very hard to contact, the only other method that I know of to contact their support is too pen the Get Help app in Windows, then follow the steps in there to report your problem, and you may see a Contact Us link to speak to their support by live chat support.
I am contacting you now with my new Microsoft account, because my previous account ******@outlook.com is permanently blocked. I tried to cancel a subscription, but I was still charged €129 on February 15th. I cannot access my old account to manage or cancel the subscription.
Please assist me with a refund and advise how I can stop further charges. I need help from a human support agent, as I cannot sign in to my old account.
Thank you very much for your prompt assistance.
Please provide full details on the problem you are experiencing with Microsoft 365, is it a problem with the apps not working correctly, or is this a subscription problem?
If you log into your Microsoft account on this link, is the expiry date listed for the Microsoft 365 subscription correct?
I am contacting you now with my new Microsoft account, because my previous account ******@outlook.com is permanently blocked. I tried to cancel a subscription, but I was still charged €129 on 15th February. I cannot access my old account to manage or cancel the subscription.
Please assist me with a refund and advise how I can stop further charges. I need help from a human support agent, as I cannot sign in to my old account.
Thank you very much for your prompt assistance.
Thank you for that information, this forum is just a user to user forum, no-one here has any account access, you will need to try to contact Microsoft Support directly, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option
I don't have a chat option. Also no 'call back'
I am contacting you now with my new Microsoft account, because my previous account ******@outlook.com is permanently blocked. I tried to cancel a subscription, but I was still charged €129 on 15th February. I cannot access my old account to manage or cancel the subscription.
Please assist me with a refund and advise how I can stop further charges. I need help from a human support agent, as I cannot sign in to my old account.
Thank you very much for your prompt assistance.
I believe you've sent me an answer, but I cannot view it (error 4 something)
To contact a human being at Microsoft, you can follow these steps:
If you are having difficulty reaching a live agent, you can also try the following phone numbers for direct support:
These options should help you connect with a human representative to assist you with your issues.