I cant receive emails from "no_reply@..." (my bank)

Question

I cant receive emails from "no_reply@..." (my bank), however from the same domain but other addresses (info@.. etc.) I can receive.

I havent received no_reply since 2022, but never noticed until now.

I have added to safe sender and contacts but nothing is coming through.

Is there anything to do? I have done everything from every tutorial online on my part.

Is there something Microsoft can do?

Answer 1

Hi Adrian Morar,  

Welcome to the Microsoft Q&A forum.  

I understand how frustrating this is, especially since you can receive emails from the same bank domain, but nothing arrives from the specific “no-reply” address.

In Outlook.com, this scenario typically falls into one of two areas: either the message is being filtered or redirected by mailbox settings, or the bank’s automated “no‑reply” system is not successfully delivering messages to Outlook.com.

1, Check whether the message is landing somewhere else: Sign in to Outlook.com and check Junk Email and Deleted Items. If you use Focused Inbox, also check the Other tab. Use the Search bar and search for from:no-reply@… (or just no-reply) to confirm it is not hidden by the current view.

2, Confirm the sender is not blocked: Go to Settings > Mail > Junk email and make sure the “no‑reply@…” address or its domain is not listed under Blocked senders and domains. If needed, add it under Safe senders and domains, then select Save.

3, Check whether a rule or forwarding is moving mail away: Go to Settings > Mail > Rules and temporarily disable or remove any rule that could move, delete, or redirect messages from the bank. Then check Settings > Mail > Forwarding to confirm forwarding is not enabled.

4, If the email never appears anywhere, contact sender to check delivery: Adding a sender to the Safe Senders list only helps if the message actually reaches your mailbox. If nothing appears after the checks above, the next supported step is for the bank’s email administrator to investigate delivery to Outlook.com using Microsoft’s sender and deliverability guidance.

Before moving further, one detail that can help narrow this down: what is the exact From address or domain used by the missing “no‑reply” emails? Please redact any personal information.

If you want Microsoft to review from your side, use in-product Outlook.com support

1. Go to Outlook.com and sign in.  
2. Click the Help icon (question mark) in the top right corner.  
3. In the Help pane that opens, type a brief description of your issue (e.g., "cannot receive emails"), then press Enter.   
4. Scroll down the page until you see "Still need help?", click Yes.   
5. Select "Chat with a support agent in your web browser."  
6. Review the description of your issue and confirm your email address (ensure it's an email you can access).  
7. Click Confirm to create the service request and then Start chat to connect with an agent.  

I hope this helps clarify where the issue is most likely occurring and what the next practical steps are.

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