COnstant bombardment of "Interaction required" on microsoft Azure

Question

COnstant bombardment of "Interaction required" on microsoft Azure

Jonas R 0

Hi there
i just recently decided to try out the Azure Free plan to see, what azure has to offer.
at first all was going well, untill i did something (do not remember what) and now i am entirely locked out of azure...
if i go to portal.azure.com and then tryy to do literally anything i just instaltly get a
popup saying interaction required...
i cannot even make a support ticket
popup details:

{
  "sessionId": "(removed)",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: <PII REMOVED>(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: (removed) Correlation ID: (removed) Timestamp: 2026-02-25 11:12:54Z",
      "clientId": "(removed)",
      "scopes": [
        "(removed)"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: <PII REMOVED>(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: (removed) Correlation ID: (removed) Timestamp: 2026-02-25 11:12:54Z",
      "clientId": "(removed)",
      "scopes": [
        "(removed)"
      ]
    }
  ]
}

Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-02-25T11:48:26.46+00:00
Hello Jonas R

Thank you for reaching out to Microsoft Q&A.

The error AADSTS16000 means your Microsoft account (from live.com) is not recognized as a member of the Azure Entra ID tenant you’re trying to access. This typically happens when:

The tenant was created with a different account (e.g., a work/school account, not your personal Microsoft account).

Your account was removed from the tenant.

The tenant is inactive or disabled.

Steps to Recover Access

Verify the Tenant and Account

Confirm the tenant name or domain you are trying to access.

Ensure you are signing in with the correct account type (Work/School vs. Personal Microsoft account).

Try Tenant-Specific Portal URL

Use:

YAML
https://portal.azure.com/<tenant_name>.onmicrosoft.com

- Sign in with the account that was originally the Global Administrator. 1. **Check for Other Global Admin Accounts** - If you have another admin account or a colleague with admin rights, ask them to re-add your account.

If you still facing the issue To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):-

1 answer

Your answer

Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-02-25T11:48:26.46+00:00

Hello Jonas R

Thank you for reaching out to Microsoft Q&A.

The error AADSTS16000 means your Microsoft account (from live.com) is not recognized as a member of the Azure Entra ID tenant you’re trying to access. This typically happens when:

The tenant was created with a different account (e.g., a work/school account, not your personal Microsoft account).

Your account was removed from the tenant.

The tenant is inactive or disabled.

Steps to Recover Access

Verify the Tenant and Account

Confirm the tenant name or domain you are trying to access.

Ensure you are signing in with the correct account type (Work/School vs. Personal Microsoft account).

Try Tenant-Specific Portal URL

Use:

YAML
https://portal.azure.com/<tenant_name>.onmicrosoft.com

- Sign in with the account that was originally the Global Administrator. 1. **Check for Other Global Admin Accounts** - If you have another admin account or a colleague with admin rights, ask them to re-add your account.

If you still facing the issue To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):-

Answer 1

The error message you are encountering, "interaction_required: AADSTS16000", indicates that your user account does not exist in the tenant you are trying to access. This typically happens when the account needs to be added as an external user in the tenant or if there is a mismatch in the account being used.

Here are some steps you can take to resolve this issue:

Sign Out and Sign In Again: Make sure to sign out of all Microsoft accounts and clear your browser's cache and cookies. Then, sign back in with the correct Azure Active Directory user account that has access to the tenant.
Check Account Status: If you have multiple accounts, ensure that you are using the correct one that is associated with your Azure subscription.
Contact Support: If you are unable to access the support portal due to the error, you may need to reach out to Azure support through other means, such as social media or community forums, to get assistance with your account.

If the issue persists, it may be beneficial to follow up with the Azure support team to ensure your account is properly configured and has the necessary permissions to access the services you need.

Jonas R 0 Reputation points

2026-02-25T11:22:48.55+00:00

this does not work as attmpting to sign in again resaults in
The selected user account does not exist in the tenant "Microsoft Services" and cannot access the application "(removed)" in that tenant. The account must first be added to the tenant as an external user. Please use a different account.

Share via

COnstant bombardment of "Interaction required" on microsoft Azure

1 answer

Your answer