Unable to log into personal Azure account, but continue to be billed for services

Question

I am not able to log into my Azure account. I created my pay-as-you go subscription several years ago, and about six months ago created some services, but now I am unable to login. When trying to login into the Portal (using different browsers and in private/incognito modes) using my personal credentials, I am prompted for MFA in the business account format to Approve a sign in request or enter a code (6 digits, not the standard 8 for personal), but I do not have my personal account linked to a business account.
I continue to be billed for the services I created, but no longer need them, but as I can't log in, I can't delete them. I also can't raise a support ticket because I can't log in. I have tried calling the support number, but I either get a recorded message to go to the Microsoft support page, or get transferred to another department who say they will call me back, but the case gets closed with no further contact. I can see in my history that there have been at least 10 cases that have been closed with no resolution.
It is incredibly frustrating - is there anyone I can actually connect with who can help?

Answer 1

Hello Yos Noor,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.