AI -900 Certification issue .

Question

Hi Team,

I have completed Ai -900 exam through OnVUE online and its completed.

received congratulations mail also but certification is still not showing in Microsoft profile.

Answer 1

Certifications can be found on Learn under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

https://learn.microsoft.com/credentials/certifications/missing-certifications

Answer 2

If you have completed the AI-900 exam and received a congratulations email but do not see the certification in your Microsoft profile, it may take up to 24 hours for the results to appear in your Learn profile's Certifications tab. If it has been longer than that, you should verify a few things:

1. Check your Microsoft Learn profile: Make sure you are signed in to the correct account that you used to register for the exam. Sometimes users have multiple accounts and may log into the wrong one.
2. Contact Microsoft Credentials Support: If the certification still does not appear after checking your profile, you can reach out to Microsoft Credentials Support for assistance. They can help you verify your account and check the status of your certification.

For more detailed steps on how to contact support, you can refer to the Microsoft support documentation.

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References:

• Can't see my completed exam certificate - Microsoft Q&A
• Missing Exams or Certifications