808 – ZtdDeviceAssignedToOtherTenant

Question

i need to connect with Microsoft support team

to degrade with autopilot from intune

Answer 1

To connect with Microsoft Support regarding the 808 – ZtdDeviceAssignedToOtherTenant error in Intune, you will need to create a service request. Here are the steps to do so:

1. Collect Required Information: Before contacting support, gather the following:
   • A copy of the device CSV file that generated the error.
   • Proof of ownership of the device (e.g., bill of sale or invoice in PDF format).
   • Diagnostic logs from the device, which can be collected by running the command Mdmdiagnosticstool.exe -area Autopilot -cab c:\out.cab.
2. Create a Service Request: Sign in to the Microsoft Intune admin center and follow the steps to create a service request for support.
3. Contact Support: If you need assistance, you can also reach out to Microsoft Endpoint Manager support directly for help with device registration issues.

Make sure to provide all necessary documentation to expedite the process.