Outlook new is not setup

Question

Hi,

Outlook new is not setup with Exchange email Microsoft 365

Answer 1

Hi Rajeev Ranjan

Thank you for reaching out to the Q&A Forum.

To better understand your situation, could you please share a few details:

• Which specific Microsoft 365 license is assigned to this account? If you are using a Microsoft 365 Business Basic license, it does not include permission to use the desktop apps. You can see more information here: Microsoft 365 Business Basic | Microsoft 365

• Can you access your email via the web browser at Outlook Web App?
• Are you the IT Administrator for your tenant or normal user?

I look forward to your response!

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Answer 2

error getting this

Answer 3

If Outlook is not set up with your Exchange email for Microsoft 365, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Email Address and Password: Ensure that you are entering the correct email address and password during the setup process.
2. Autodiscover Configuration: Make sure that the Autodiscover CNAME record for your domain is set up correctly. Autodiscover is essential for Outlook to automatically connect to Exchange Online mailboxes. You can use the Domain Troubleshooting Wizard in Microsoft 365 or the Microsoft Remote Connectivity Analyzer to confirm that the records are set up correctly.
3. Update Outlook: If you are using an older version of Outlook, consider upgrading to the latest version to ensure compatibility with Microsoft 365.
4. Use the Classic Outlook Profile Setup Troubleshooter: You can run the Classic Outlook Profile Setup troubleshooter to help configure your Microsoft 365 email in Outlook. This tool can assist in identifying and resolving setup issues.
5. Check for Conflicting Accounts: If you have an account with a third-party provider that uses the same email address and password as your Microsoft 365 account, this could cause conflicts. Consider creating a new alias for your Microsoft 365 account or changing the username/password to avoid this issue.

By following these steps, you should be able to set up your Outlook with your Exchange email successfully.