How can I cancel a Microsoft 365 family on a permanently blocked account?

Question

Please help! I now have a new account, but how can I cancel a Microsoft 365 family on a permanently blocked account?

Answer 1

It would be fantastic if someone could simply tell me how to get in touch with a human agent to solve this problem.

Answer 2

Hello,

Sorry, this is a user-to-user forum. We are not Microsoft employees, and we do not have the authority to cancel your subscription.

At the moment, you cannot sign in to your Microsoft account, which means you cannot cancel the subscription yourself. You will need to contact Microsoft Customer Support to cancel the subscription.

Answer 3

Hello,

Because your account is permanently banned/locked, you cannot log in to cancel your subscription. The current solution is to contact Microsoft support to cancel your subscription in the background.

https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=Bing

Answer 4

If your Microsoft 365 family subscription is linked to a permanently blocked account, canceling it can be challenging. Microsoft typically requires access to the account to manage subscriptions. Here are a couple of options you might consider:

1. Contact Microsoft Support: Since the account is blocked, reaching out to Microsoft Support directly may provide you with the necessary assistance to cancel the subscription. They may require verification of your identity and ownership of the account.
2. Cancel through Payment Method: If you are unable to access the account and need an immediate solution, you might consider contacting your bank or credit card issuer to stop payments associated with the subscription. This will prevent further charges, but it may not officially cancel the subscription with Microsoft.

Since you now have a new account, ensure that you manage your subscriptions from there moving forward.

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References:

• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• cancel subscription - Microsoft Q&A