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How to fix video_dxgkrnl_fatal_error

kenzie xie 0 Reputation points
2026-02-25T12:56:51.9766667+00:00

Some time ago 2 or 3 years ago my laptop suddenly blue screened I didn't know why when I brought it to a repair shop they said that it wasn't Worth saving because if I wanted to i had to change the whole motherboard with the graphics card because it was an integrated GPU .I don't know alot of computers so please help me and to use my laptop I have the GPU turned off

Nvidia GeForce 1650 ti

If I put a wrong tag I'm sorry I don't understand what the tags mean

Windows for home | Windows 11 | Performance and system failures
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  1. DaveM121 851.8K Reputation points Independent Advisor
    2026-02-25T14:17:29.51+00:00

    It is very unlikely you would need to change the motherboard, just because you were getting blue screens, there are many reported problems with Nvidia drivers and that is the usual cause.

    Please check to see if your laptop is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Please do not upload a very large Memory.dmp file.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so I can take a look for you.

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  2. Q&A Assist
    2026-02-25T12:57:03.9266667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The VIDEO_DXGKRNL_FATAL_ERROR is typically associated with issues related to the graphics driver or hardware. Here are some steps you can take to troubleshoot and potentially resolve this error:

    1. Update Graphics Drivers: Ensure that your Nvidia GeForce 1650 Ti drivers are up to date. You can download the latest drivers from the Nvidia website.
    2. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can include important fixes for graphics issues.
    3. Disable Hardware Acceleration: If you are experiencing this issue while using specific applications, try disabling hardware acceleration in those applications.
    4. Run Hardware Diagnostics: Use built-in diagnostics tools to check for hardware issues. This can help identify if the GPU or other components are failing.
    5. Check for Overheating: Ensure that your laptop is not overheating, as this can cause hardware to fail or behave erratically.
    6. Perform a Clean Boot: This can help determine if background programs are causing conflicts. You can perform a clean boot by disabling all non-Microsoft services and startup items.
    7. Reinstall the Graphics Driver: Sometimes, reinstalling the graphics driver can resolve issues. Uninstall the current driver and then install the latest version.
    8. Check for Faulty Hardware: If the problem persists, it may indicate a hardware issue. Since you mentioned that the repair shop suggested replacing the motherboard and GPU, this could be a necessary step if all else fails.

    If you have already disabled the GPU and are using the integrated graphics, you might want to consider the above steps to see if you can get the dedicated GPU functioning again.

    References:

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