Unable to move an edition from one newsletter to another in Outlook Newsletter (Web)

Question

I am unable to move an edition from one newsletter to another (I am the owner on both). It shows 'failed to move edition, please try again'. I tried moving another edition at random, and it worked, but it is not happening for certain editions.

Answer 1

It seems that you are experiencing issues moving certain editions within Outlook Newsletters, even though you have ownership permissions for both newsletters. The error message "failed to move edition, please try again" may occur due to various reasons, such as the specific content or settings associated with the editions you are trying to move.

Here are a few troubleshooting steps you can consider:

1. Check for Private Items: Ensure that the edition you are trying to move does not contain private items, as this can prevent the move operation.
2. Content Limitations: Verify if there are any specific content restrictions or settings applied to the editions that might be causing the issue.
3. Try Different Browsers: Sometimes, browser compatibility can affect functionality. Try moving the edition using a different web browser.
4. Clear Cache: Clearing your browser's cache and cookies can resolve unexpected behavior in web applications.
5. Check for Updates: Ensure that your Outlook application is up to date, as updates may fix known issues.

If the problem persists, you may want to reach out to Microsoft support for further assistance.

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References:

• Manage Outlook Newsletters