How to recover my hacked account

Question

My Microsoft account and the associated email account were hacked. I managed to recover the email account. In it, there is evidence of emails showing that the hacker changed the password and security info for the Microsoft account. However, I cannot recover my Microsoft account. After entering my username, I get a message saying, "We don't recognize this account." What should I do now? I also have purchase records for the stolen account as proof.

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

To recover your hacked Microsoft account, follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the official Microsoft account recovery page and fill out the recovery form. Enter the email address associated with your Microsoft account and provide as much information as possible, including previous passwords, purchase records, and any other details that can help prove your ownership.
2. Check for Account Activity: If you regain access, review your account activity for any unauthorized changes. This includes checking linked accounts, security settings, and recent sign-ins.
3. Contact Microsoft Support: If the recovery form does not recognize your account or fails, you may need to contact Microsoft Support directly. They can provide additional assistance and may have tools to help verify your identity.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one and enable two-factor authentication (2FA) to enhance security.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Be persistent in your attempts to recover the account, as it may take time to resolve issues with the automated systems.