I need to talk to a human get a phone call

Question

I need a human to call me.

I cannot uninstall 365 on my computer in many languages. I did not install these and I am unable to uninstall.

When I attempt to use the tool on YOUR SITE the OFFIFICAL microsoft tool, it attempts to install a TROJAN VIRUS!!!!!!!!!!!

I PURCHASED OFFICE AND NEED TO USE IT BUT I CANNOT DUE TO THESE OTHER VERSIONS ON MY COMPUTER.

NEED HELP NOW!!!!!!

Answer 1

Hello, I'm Quinn and here to help!

I’m sorry you’re experiencing this issue. If you need to contact Microsoft Support directly, you can find official customer service phone numbers and support options here:
https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

May I clarify that you're following the steps outlined in here to uninstall Microsoft 365?
https://support.microsoft.com/office/uninstall-microsoft-365-or-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

It sounds like you’re trying to install Microsoft Office, but leftover files from a previous installation are preventing it from installing correctly. To fully remove all existing Office components, I recommend using the official Microsoft Support and Recovery Assistant (SaRA). This tool is designed specifically to cleanly uninstall Microsoft 365/Office when the normal uninstall process does not work.

You can download the official removal tool here: https://aka.ms/SaRA-OfficeUninstallFromPC

After running the tool:

1. Select Microsoft 365.
2. Choose the option to completely remove Office.
3. Restart your computer once the process finishes.
4. Then try installing Office again.

If you receive any error messages during installation, please share the exact message.

Answer 2

To speak with a human representative from Microsoft regarding your issue with uninstalling Microsoft 365, you can follow these steps:

1. Visit the Microsoft Support website.
2. In the search bar, type "Get Help" and open it.
3. Type "Chat with an agent" and press Enter.
4. Click the "Contact support" button at the bottom.
5. Choose the product and category for which you need help.
6. Follow the on-screen prompts to connect with a live agent or select the "Call me back" option to have them call you.

If you are experiencing issues with the official Microsoft tool, it is advisable to ensure that you are downloading it from the official Microsoft website to avoid any security risks. If you suspect that your computer is compromised, consider running a full antivirus scan.

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References:

• I need to talk to someone!! - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!