How to add a bluetooth wireless headphone

Question

There are many other options of Bluetooth devices requested for this laptop, but my wireless headphones are not visible neither available to connect the Bluetooth.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you have put your headphones in pairing mode? Are your headphones detected by other devices, such as your mobile phone, in their Bluetooth device lists?

First, please make sure the headphones are in pairing mode. (The Led light on your headphones should blink fast)

If they are already in pairing mode and are able to connect to other devices, you can try a few troubleshooting steps such as running the Bluetooth troubleshooter or reinstalling the Bluetooth drivers.

To run the troubleshooter, go to: Start > Settings > System > Troubleshoot > Other troubleshooters > Bluetooth > Run.

Once that’s done, restart your computer and try connecting your headphones again.

If it’s still not working:

1. Open Device Manager.
2. Expand the arrow next to Bluetooth.
3. Right-click your generic Bluetooth driver (Intel(R) or Realtek Bluetooth driver), select Uninstall device, then select the check box for Attempt to delete the driver software for this device, and click Uninstall.
4. Once uninstalled, restart your computer.
5. Pair your headphones again and check if they are now listed and able to connect.

Answer 2

To add a Bluetooth wireless headphone to your laptop, follow these steps:

1. Ensure Bluetooth is Enabled: Go to Settings > Devices > Bluetooth & other devices and make sure Bluetooth is turned on.
2. Put Headphones in Pairing Mode: Refer to your headphone's documentation to learn how to put them in pairing mode. This often involves pressing a specific button until an LED light starts flashing.
3. Add Bluetooth Device: In the Bluetooth settings on your laptop, click on Add Bluetooth or other device and select Bluetooth. Your headphones should appear in the list of available devices.
4. Select and Pair: Click on your headphones in the list and follow any on-screen instructions to complete the pairing process.
5. Troubleshoot if Necessary: If your headphones do not appear, ensure they are close to the laptop and that no other Bluetooth devices are interfering. You may also want to restart your laptop or run the Bluetooth troubleshooter in Settings > System > Troubleshoot > Other troubleshooters.

Following these steps should help you successfully connect your Bluetooth wireless headphones to your laptop.